TERMS & CONDITIONS
The following terms and conditions (referred to as "Terms and Conditions") outline the regulations for using www.TheClothingCave.co.uk (referred to as the "Site"). The Site is owned and managed by The Clothing Cave®, and operates as an e-commerce platform in collaboration with Shopify.
By accessing this website, you are confirming that you have thoroughly reviewed and comprehended the Terms and Conditions outlined herein, and that you are in full agreement to adhere to them consistently.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
INTELLECTUAL PROPERTY
All original content, including images, text, logos, documents, and downloadable files, that is published and accessible on our website is the exclusive property of The Clothing Cave and its creators. This encompasses all elements that contribute to the overall composition and presentation of our website.
ACCOUNTS
By signing up for an account on our Site, you acknowledge that you are solely responsible for maintaining the security and privacy of your account, including safeguarding passwords and any sensitive information associated with your account.
By using our platform, you agree to provide accurate, current, and truthful personal information through your account. It is your responsibility to update your personal information if it changes.
Please note that we reserve the right to suspend or terminate your account if you engage in illegal activities on our site or if you violate the terms and conditions.
SALE OF GOODS
Our site's Terms and Conditions outline the guidelines for purchasing the following items: All men's recycled luxury wear, which encompasses clothing, shoes, fashion accessories, and bags.
Please take note of the following information:
We are legally obligated to provide goods that match the description of the product(s) you have ordered on our website.
These Terms and Conditions are applicable to all the products displayed on our website at the time of your access, including those listed as out of stock. While we strive to ensure that all information, descriptions, and images of our products are as accurate as possible, we cannot guarantee their absolute precision. By purchasing goods from our website, you acknowledge and accept any associated risks.
We reserve the right to modify, refuse, or cancel your order when necessary. In the event of order cancellation after your payment has been processed, we will issue a refund equivalent to the amount you have paid. You are responsible for monitoring your payment method to confirm receipt of any refund.
PAYMENTS
Please make a note of the following payment methods that are accepted on our website:
1. Credit Card
2. PayPal
3. Direct Debit
When you provide us with your payment information, you are giving us permission to use and access the payment method you have selected. By providing us with your payment information, you are authorizing us to charge the amount owed to this payment method.
If we have reason to believe that your payment violates any laws or our Terms and Conditions, we reserve the right to cancel or reverse the transaction.
SHIPPING AND DELIVERY
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
When you place an order, the delivery will be scheduled as soon as reasonably possible based on the chosen delivery method. Please be aware that delivery times may be affected by unexpected events. It's important to note that delivery times do not encompass weekends and bank holidays.
In addition to the purchase price, you will need to cover the delivery charges.
If you are buying products from us for delivery outside the United Kingdom, please be aware that your purchase may be subject to import duties and taxes imposed by the destination country. It is your responsibility to settle any such duties or taxes. Prior to making a purchase, we advise you to contact your local customs office for more detailed information. We cannot be held responsible for the payment of any duties or taxes, nor can we be held accountable for any failure on your part to settle them.
It is mandatory to provide us with a complete and accurate delivery address, including the recipient's name. We will not be held responsible for any mis-delivery caused by inaccurate or incomplete information provided by you.
RIGHT TO CANCEL AND RECEIVE REIMBURSEMENT
As a customer residing in the United Kingdom or the European Union, you have the right to cancel your contract for purchasing goods from us within 14 days. The cancellation period will end 14 days from the arrival of your items, whether they are delivered individually as part of separate orders or as a single complete order.
In order to cancel your purchase, you need to let us know about your decision within the specified cancellation period. You can do this by sending an email to CustomerCare@theclothingcave.co.uk or by using the dedicated cancellation form on our website.
EFFECTS OF CANCELLATION
If you decide to cancel your contract with us after we have already dispatched the goods to you, we kindly ask that you return the goods to us promptly upon notifying us of your decision to cancel. Please note that you will be responsible for covering the cost of returning the goods to us. It's important to keep in mind that any damage or loss to the goods that may occur before they are returned to us, including while the goods are in transit, will not be our responsibility.
If you decide to terminate your contract with us, we will refund all payments we have received from you in connection with the contract, including the initial delivery costs. However, please be aware that if you opted for a delivery method other than our standard option, any additional delivery charges will not be refunded. It's important to note that we are legally entitled to reduce the amount of your refund to account for any decrease in the value of the items, if this decrease is due to handling that goes beyond what is necessary to examine the nature, characteristics, and functionality of the goods.
Upon your decision to cancel the purchase, we are committed to providing you with a reimbursement in a timely manner. The reimbursement will be processed without undue delay and will be completed no later than 14 days after we receive the returned goods from you, or 14 days after you provide evidence of returning the goods. If the goods were not supplied, the reimbursement will be completed no later than 14 days after we were informed of your decision to cancel.
The reimbursement will be made using the same payment method that you used for the initial purchase unless you have explicitly agreed otherwise. Rest assured that you will not be charged any fees regarding the reimbursement.
It's important to note that your right to cancel and receive reimbursement is independent of any return or refund policy we may have in place.
REFUNDS
Refund requests must be initiated within 14 days from the date you received your goods. Please note that refunds will not be applicable to the following items:
1. Items from which the attached Clothing Cave tag has been removed.
2. Any items that were purchased at a discounted price.
RETURNS
To initiate a return by mail, please notify us of your intention to return the item. A member of our team will guide you through the return process, ensuring that it is simple and straightforward. When packing the item for return, please take care to package it securely to prevent any damage during transit. Ensure that you include all original packaging, such as boxes, bags, and any documentation that was received with your initial purchase.
GUARANTEES
Thank you for choosing Clothing Cave. We want to emphasize that each product featured on our website undergoes a meticulous and thorough authentication process to ensure its authenticity before being made available for sale. While we are committed to assuring the legitimacy of all products sold under the brand "The Clothing Cave," we acknowledge that despite our best efforts, human error and the ever-evolving counterfeit market can present challenges. Furthermore, vintage items, due to their age, wear, and changes in designer branding over time, may require special attention when it comes to authentication. In the unlikely event that you have any concerns about the authenticity of your purchase, we are pleased to offer a 14-day return and refund policy to provide you with complete peace of mind.
CONSUMER PROTECTION LAW
In situations where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and is unable to be excluded, these Terms and Conditions are designed to ensure that they do not undermine or limit your legal rights and remedies as provided for under that legislation. It is important to note that these Terms and Conditions will always be interpreted in a manner that takes into account the mandatory provisions of the legislation. In the event of any conflict between these Terms and Conditions and the legislation, the mandatory provisions of the legislation will prevail.
LIMITATION OF LIABILITY
The Clothing Cave and its directors, officers, agents, employees, subsidiaries, and affiliates shall not be held liable for any actions, claims, losses, damages, liabilities, and expenses, including legal fees, resulting from or in connection with your use of the Site, including but not limited to any unauthorized access to your account, misuse of the Site, or violation of the terms of use.
INDEMNITY
By using this website, you agree to indemnify and hold harmless The Clothing Cave ®, as well as our directors, officers, agents, employees, subsidiaries, and affiliates, to the fullest extent permitted by law. This includes indemnification against any actions, claims, losses, damages, liabilities, and expenses, including legal fees, arising out of your use of our website or your violation of the Terms and Conditions.
APPLICABLE LAW
The Terms and Conditions outlined in this document are subject to and governed by the laws of the Country of England.
DISPUTE RESOLUTION
In the event that you and The Clothing Cave® are unable to resolve a dispute through informal discussion, both parties agree to engage in mediation to seek a resolution. The mediator, who must be a neutral party acceptable to both you and The Clothing Cave®, will facilitate the discussion but will not have the authority to impose a binding decision. It is important to note that the costs associated with any mediation process will be the responsibility of the party that does not achieve a favorable outcome.
It is also important to understand that, despite any other provisions in these Terms and Conditions, both you and The Clothing Cave® retain the right to bring an action in small claims court. Additionally, both parties have the right to seek injunctive relief or address issues related to intellectual property infringement through appropriate legal channels, independent of the mediation process.
SEVERABILITY
In the event that any of the provisions outlined in these Terms and Conditions are discovered to be inconsistent or invalid under the laws that are applicable, those specific provisions will be deemed void and will subsequently be removed from these Terms and Conditions. It is important to note that the removal of these provisions will not have any impact on the validity of the remaining provisions, and the entirety of these Terms and Conditions will continue to be considered as valid.
CHANGES
The Terms and Conditions are subject to occasional updates to ensure compliance with the law and to reflect any changes in the operation of our Site and user behavior expectations. Users will be informed of any amendments to these Terms and Conditions either through email notification or by a notice posted on our Site.
CONTACT DETAILS
Please get in touch with us if you have any questions or concerns. Our contact details are as follows:
CustomerCare@theclothingcave.co.uk
You can also contact a member of the team through the contact form available on our website.
THANK YOU