PRIVACY & COOKIE POLICY

 

The website www.TheClothingCave.co.uk (referred to as the "Site") is both owned and operated by a single entity. This sole owner acts as the data controller and can be reached for inquiries at Customerservices@theclothingcave.co.uk.

This Privacy Policy describes how The Clothing Cave (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.theclothingcave.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.


Policy Updates

Our Privacy Policy is subject to periodic updates to accommodate changes in our practices or for other operational, legal, or regulatory reasons. When we make revisions, we will publish the updated Privacy Policy on the website, revise the "Last updated" date, and fulfill any other obligations mandated by applicable law.


How We Collect and Use Your Personal Information

In order to provide our Services, we gather personal information about you from a variety of sources, as detailed below. The type of information we collect and utilize depends on your interactions with us.

Aside from the specific purposes outlined below, the information we gather about you may be used to engage with you, deliver or enhance the Services, adhere to any relevant legal requirements, enforce any applicable terms of service, and safeguard or advocate for the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The personal information we collect about you is based on your interactions with our Site and use of our Services. When we mention "personal information," we mean data that can identify, relate to, describe, or be linked to you. The subsequent sections provide an overview of the categories and specific types of personal information we gather.

 

Information We Collect Directly from You

When using our Services, the information you directly provide to us may encompass various details such as your contact information (name, address, phone number, and email), order specifics (name, billing address, shipping address, payment confirmation, email address, and phone number), account particulars (username, password, security questions, and other data used for account security purposes), and customer support data (information included in communications with us, such as messages sent through the Services). Please note that certain features of the Services may necessitate the direct provision of specific personal information. While you have the option to refrain from providing such information, doing so may limit or prevent your use or access to these features.


Information We Collect about Your Usage

We may gather certain information about how you use our services automatically ("Usage Data"). This could involve the use of cookies, pixels, and similar technologies ("Cookies"). The Usage Data we collect might include details about how you access and utilize our website and your account. This may encompass device information, browser details, information about your network connection, your IP address, and other relevant information about your interaction with our services.


Information We Obtain from Third Parties

We may gather information about you from various third-party sources, including vendors and service providers who collect data on our behalf. This may include companies that support our website and services, such as Shopify, as well as payment processors who gather payment details to fulfill orders and provide requested products or services. When you interact with our site, emails, or services, we or our partners may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies. Any data obtained from third parties will be handled in accordance with our Privacy Policy, and you can find more information in the "Third Party Websites and Links" section below.


How We Use Your Personal Information

  • Providing Products and Services. We collect and use your personal information to provide you with our Services as part of our contractual obligations. This includes processing your payments, fulfilling your orders, sending account-related notifications, managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features and functionalities. Additionally, we may enhance your shopping experience by allowing Shopify to connect your account with other Shopify services that you may choose to use. If this happens, Shopify will handle your information in accordance with its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising. We may utilize the personal information you provide for marketing and promotional purposes. This could involve sending marketing, advertising, and promotional communications through email, text message, or postal mail. Additionally, we may use your personal information to display targeted advertisements for products or services, and to enhance the customization of our Services and advertising on our website as well as on other platforms. If you are a resident of the European Economic Area (EEA), please note that the legal basis for these data processing activities is our legitimate interest in promoting and selling our products, as outlined in Article 6 (1) (f) of the General Data Protection Regulation (GDPR).
  • Security and Fraud Prevention. We collect and use your personal information to proactively identify, investigate, and address any suspected fraudulent, illegal, or malicious activities. When you decide to utilize our services and create an account, it is vital that you take the responsibility to safeguard your account credentials. We strongly advise against sharing your username, password, or any other access details with anyone. If you suspect that your account's security has been compromised, please get in touch with us immediately. For residents of the European Economic Area (EEA), the legal basis for processing this data is our legitimate interest in maintaining the security of our website for you and other customers, as outlined in Article 6 (1) (f) of the General Data Protection Regulation (GDPR).
  • Communicating with You and Service Improvement. We collect and process your personal information to provide you with tailored customer support and to continuously improve the quality of our Services. This is done to ensure that we are responsive to your individual needs, to deliver effective and personalized services, and to foster a strong and enduring business relationship with you. Our actions are in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR), which allows us to process personal data based on our legitimate interests.


Cookies

Our website, like many others, utilizes Cookies to enhance your experience. If you want to know more about the specific Cookies we use for our Shopify-powered store, you can visit https://www.shopify.com/legal/cookies. The purpose of these Cookies is to improve our website and services, including remembering your actions and preferences, analyzing user interaction, and enhancing user experience. We may also allow third parties and service providers to use Cookies to tailor services, products, and advertising on our website and other platforms.

 

While most browsers accept Cookies by default, you have the option to configure your browser settings to remove or reject them. However, it's important to note that doing so may have a negative impact on your user experience and could cause certain features and functionality to work incorrectly or become unavailable. Furthermore, blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Geolocation data such as locations determined by an IP address or other technical measures
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.


Third Party Websites and Links

Please be aware that our website may contain links to websites or other online platforms operated by third parties. If you choose to visit these external sites, it is important to carefully review their privacy and security policies, as well as their terms and conditions. We cannot guarantee or take responsibility for the privacy or security of these external sites, nor can we guarantee the accuracy, completeness, or reliability of the information found on them. Any information you share on public or semi-public platforms, including third-party social networking sites, may be visible to other users of our services and/or users of those third-party platforms. This information may be used by us or by a third party without limitation. Please note that our inclusion of these links does not imply an endorsement of the content on these platforms or of their owners or operators, unless explicitly disclosed on our services.


Children's Data

The Services provided are not intended for use by individuals under the age of 16, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please reach out to us using the contact details provided below to request the deletion of this information.

As of the Effective Date of this Privacy Policy, we do not have any knowledge of sharing or selling personal information of individuals under 16 years of age as defined by applicable law.


Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.


Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.


Contact

If you have any inquiries regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please do not hesitate to reach out to us at customercare@theclothingcave.co.uk. In accordance with relevant data protection laws, unless explicitly stated otherwise, we are the entity responsible for controlling and processing your personal information.