SHIPPING POLICY

 

GENERAL INFORMATION

We make every effort to send out all orders within 2 working days of the order being placed. Please understand that during busy periods and national conflicts, there may be delays, but rest assured we will dispatch your order as soon as we can. Please be aware that once an order is placed, we are unable to make any changes to it.

We will promptly notify you as soon as your new purchase has been dispatched and is on its way to you.

 

SHIPPNG RATES & ESTIMATES

 

SHIPPING ADDRESS ALTERATIONS 

If you find that you need to modify your delivery details following a purchase, we kindly ask that you get in touch with a member of our team promptly. You can do so by visiting our 'contact us' page on our website or by utilizing the customer care email address provided below. We are here to assist you with any adjustments you may need to make.

 

WONT BE HOME TO RECEIVE YOUR DELIVERY?

If you anticipate that you won't be at home to receive your delivery, there's no need to worry. Our delivery partners will leave a notice card with contact details and instructions for the next delivery attempt.

 

DELIVERY DELAYS?

We take every possible measure to guarantee the safe and timely delivery of your items. While we strive to achieve this, there are instances where delivery failures or delays may occur due to circumstances beyond our control. In such cases, we will actively engage with both our delivery partners and you, our valued customer, to promptly address and resolve any issues that may arise.

 

HAVEN'T RECEIVED YOUR ORDER? 

We take great care to ensure that your delivery arrives on time. To provide peace of mind, we offer all customers the ability to track their delivery. In the unlikely event that your item is lost during transit or not delivered within 21 days, we will promptly process a full refund or send a replacement product of the same value.

FOR ALL DELIVERY INQUIRIES, PLEASE GET IN TOUCH!

If you have any specific queries regarding your delivery or order, please contact a member of the team at     CustomerCare@TheClothingCave.co.uk